Job description
Lavender Coffee is seeking a highly motivated Front of House Manager to join our team in Denver, CO. As a Front of House Manager, you will be responsible for managing shop employees, scheduling, providing excellent customer service, and maintaining a clean and organized coffee shop environment. This is a working manager position, so you will be also interacting with customers and helping with orders, as needed. You should have a passion for coffee, possess strong communication skills, and be able to work efficiently in a fast-paced environment. A strong commitment to quality and a friendly, customer-focused attitude are essential for success in this role, which could lead to growth opportunities within the company for future roles.
Salary: $24 hourly based on experience + tips
Benefits: Employee discounts, paid training, continuing education. Potential for accrued PTO and healthcare benefits.
Key Responsibilities
- Coordinate daily front of house operations.
- Ensure customer satisfaction at all times.
- Take customer orders, answer questions, and provide recommendations.
- Operate coffee-making equipment and ensure it is maintained and cleaned.
- Ensures that all company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
- Ensures that all company food offerings maintain the highest quality.
- Craft and update employee schedules
- Daily management and supervision of all staff - including hiring, performance discussions, etc.
- Handle cash and credit card transactions accurately.
- Engage with customers in a friendly and professional manner.
- Follow health and safety guidelines to ensure food safety and cleanliness.
- Collaborate with team members to provide efficient and high-quality service.
- Learn about different coffee beans, brewing methods, and specialty drinks.
- Adapt to peak hours and customer demands.
- Keep up to date with menu changes and promotions.
- Knowledge of CBD and our retail selection.
- Other duties as assigned.
Qualifications:
- 2-3+ years front of house management experience required.
- 2-3+ years of barista experience required.
- High school diploma, GED, or equivalent preferred.
- Must be able to work weekends.
- Prior coffee shop experience, familiarity with point-of-sale software preferred but not required
- Café opening and latte art preferred but not required.
- This position will require frequent standing, walking, and use of hands and arms for extended periods of time.
- Must be able to lift up to 30lbs and frequently bend and twist from the waist.
- Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
- Regularly required to handle food, hot beverages, and work with sharp objects.
- Must have excellent verbal and written English communication skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information:
This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Lavender Coffee Boutique reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.