FRONT END MANAGER - ASSISTANT MANAGER - CUSTOMER SERVICE
POSITION OVERVIEW
This employee is responsible for maintaining the front-end of the store. This employee is the front lines of our company and is expected to act with courtesy and professionalism at all times. This employee is also responsible for overseeing store cashiers and delegating tasks to cashiers. Customer Service representatives will be expected to answer the telephone during business hours, assist customers and investigate and address customer complaints and concerns as needed.
GENERAL DESCRIPTION/DUTIES AND RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS
Provides a high level of prompt and friendly and professional customer service
Greets and thanks customers
Maintains a positive work environment with fellow employees throughout the store
Scans orders accurately and efficiently; properly identifies produce items, taxable and non-taxable items
Memorizes produce PLU codes and keeps up to date with new produce
Keeps up to date with new items and item locations and displays throughout the store
Correctly identifies items that do not scan and reports them properly to management
Bags customer groceries and takes them to customers' cars if necessary (or properly asks for assistance)
Collects carts from the lot and surrounding areas if needed and returns them to their proper place
Collects shopping hand baskets and returns them to their proper place
Ensures empty carts and hand baskets are kept clear from clutter and are clean
Counts register-till prior to each shift and ensures security and accuracy of drawer at all times
Accurately handles customer cash, credit/debit payments, WIC, EFS, EBT, checks, gift cards and change
Monitors all cashiers, allotting break and lunch times as necessary
Maintains cash-office and safe
Is responsible for counting cashier drawers and making cashiers aware of discrepancies
Is responsible for NYS lottery procedures, handling and reporting
Follows all front end procedures
Maintains knowledge of weekly ad items; gives customers direction of product location throughout the stores
Assists customers by providing information, showing a customer where product is located, listening to comments and concerns and responding with professionalism
Communicates customer requests to management
Assists with stocking shelves, facing shelves, dusting, maintaining employee break-room, maintaining employee and customer restrooms, sweeping and other assigned duties as needed
Ensures that checkout areas are properly maintained in a clean and orderly condition at all times
Expected to be familiar with the entire store and it's layout to ensure top customer service
Expected to assist other departments as needed
Expected to monitor cleanliness and safety throughout the entire store
Assists customers by providing information and resolving their complaints/concerns
Answers telephone courteously and directs calls to appropriate staff members
Is familiar with company events and seminars
Maintains excellent communication with managers, staff and owners
Communicates customer requests to management/ownership
Other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Requires strong attention to detail
Proficiency in cash handling and mathematical skills
Ability to read, write and count
Excellent communication skills in order to ensure excellent customer service
Outgoing, friendly, neat and professional
Able to provide and receive constructive feedback
Reliable and dependable; able to work flexible schedule
Ability to interact effectively at all levels and across diverse cultures.
Ability to solve practical problems
Ability to perform repetitious activities; manual dexterity to scan and/or key groceries
Ability to operate front-end equipment; including, but not limited to: computer, cash register,
calculator, and scanner
EDUCATION AND WORK EXPERIENCE
High school diploma or equivalent
1-2 years experience working in a grocery retail setting preferred
Qualifications:
- TBD per position
- Requirements:
- Requires standing, walking, bending, and/or climbing throughout the entire workday
- Repetitive arm and hand movements; bending, carrying, and lifting
- Requires transferring product either horizontally or vertically of up to 30 pounds
- Weekend, evening, and holiday work will be required; flexible store assignments and hours
- Job Overview
- Date Posted: June 04, 2024
- Location: North Tonawanda
535 Division StreetNorth Tonawanda, NY 14120 Click here ( Division Street, North Tonawanda, NY, 14120&zoom=14&size=512x512&maptype=roadmap&sensor=false) to view on map.
- Department: FRONT END
- Hours Per Week: TBD
- Daily Schedule Varies
- Salary: $15.00- 17.00 / hour, depending on qualifications and experience