The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office and assisting the Front Office managerial personnel in the overall operation of the Front Office. This employee will ensure that front desk communications meet hotel standards for maximum guest satisfaction. This employee will act as the main contact for guest and other hotel departments in the absence of Front Office managerial personnel or as required.
What you will be doing: - Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Make and confirm reservations.
- Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.
- Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.
- Complete room's reports as necessary.
- Resolves guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Oversee front office operations in the absence of the Front Office Managerial Personnel.
- Observe and supervise front desk agents and ensure that established procedures are completed in accordance with policy and procedures.
- Assists and/or develops the scheduling with the General Manager or Front Office Managerial Personnel. Coordinate breaks for staff to ensure there is coverage at the desk at all times and work is completed efficiently according to schedule.
- Must have thorough knowledge of Night Audit policies and procedures.
- Assist General Manager or Assistant General Manager in interviewing and training.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at the time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Assists others as needed and special projects, as necessary.
Requirements: - High School education or equivalent.
- A minimum of 1-2 years' experience in hospitality a supervisory rooms role.
- Knowledge of basic math and analytical skills, as well as budgetary analysis capabilities.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Ability to supervise situations and accomplish goals on a timely basis.
- Must be able to participate in the hotel's MOD program.
- Must have a positive attitude at all times.
What to expect in your first few months: First you will learn about the hotel and all of our amenities. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience.
The perks working for us: - People-first culture
- Travel discounts at hotel partners and franchises
- Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
- Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
- 401(k) matching
- 7 paid holidays per calendar year
- Participation in our Wellness program
- Compensation Range : $23-$25 per hour
How to apply: Join us. Submit your application online.
Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.
About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years. Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.