Front desk Supervisor

The moment a guest steps into one of our hotels, they walkinto a genuinely memorable experience. As Front Office Manager you'lldeliver this through managing all aspects of the front office (for exampleguest registration, porter services, business centre, telephone services,concierge services, and guest reservations). You'll also create the warmatmosphere that makes our guests feel at home in any location.Yourday-to-day Guest Experience Ensure your front office team delivers a great service, professionalattention and personal recognition Ensure guests are greeted upon arrival and make time to engage withguests. Respond appropriately to guest complaints, solicit feedback andbuild relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and takeimmediate actions to correct any deficiencies People Manage day-to-day staffing needs, plan and assign work and establishperformance and development goals for team members. Provide mentoring,coaching and regular feedback to improve team member performance Educate and train team members in compliance with federal, state and locallaws and safety regulations. Ensure staff is properly trained and has thetools and equipment to carry out job duties Ensure your team are properly trained on systems, security, service andquality standards Financial Oversee night audit function and preparation of daily financial reports Develop plans to increase occupancy and ADR through walk-ins and upsellingat the front desk Responsible Business Check billing instructions and guest credit for compliance with hotelcredit policy and ensure all transactions are handled in a secure manner Train team members on PBX procedures and serve as a central communicationspoint during emergency/crisis situations; develop and maintain relationshipswith local fire, police, and emergency personnel Perform other duties as assigned. May also serve as manager on duty.Typically supervises front desk agents, and porter/shuttle services,reservations, PBX, etc. May oversee a team What we need from youJob Requirements: Higher education qualification / equivalent in Hotel Management/BusinessAdministration, plus 3 years of Front Office/Guest Service experience including management experience Must speak fluent English. Other languages preferred. duties and level of work being performed. They are not intended to be ALLresponsibilities or qualifications of the job.