Front Desk Supervisor

Queensbury, New York

Great Escape, Inc

Why work with us?

Key Duties and Responsibilities:

To ensure high level of positive guest comments
Promote/sell in-house venues of hotel and waterpark
Resolve guest concerns quickly, professionally, and effectively
Continuous training of staff in Guest Service
To increase revenues by controlling labor and other costs
Investigate and resolve guest concerns in a courteous and professional manner
To ensure maintenance and cleanliness of Front Office
Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
All other job duties as assigned by management.

ORGANIZATIONAL RELATIONSHIPS:

SKILLS AND QUALIFICATIONS:

High School diploma or equivalent.
Bachelor's Degree in Hospitality preferred
Up to 6 months experience in Front Office or related field preferred
Must be able to speak, understand, read and write English
Exceptional work ethic and attention to detail
Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
Must be able to be on feet for a period of up to four (4) hours in length
Possess ability to effectively promote and market all hotel and waterpark services
Possess leadership and ability to communicate in a professional manner
Possess ability to motivate, develop, and direct staff as they work
Must be able to work weekends, holidays, and other shifts as necessary
Valid Driver's License and a clear driving record.

Date Posted: 28 May 2025