Front Desk Supervisor

Job Details

Job Location
Tradewinds Apartments - Miami Beach, FL

Description

Qualifications

• The ideal candidate holds 1+ years working as a Guest Service Agent or Front Desk Supervisor in Hospitality
• Previous customer service experience
• Passion for teamwork and creating memorable stays for guests.
• Dependability
• Customer Focus
• Adaptability

Benefits

Responsibilities

• Ability to work the required shifts
• Shift Pattern: Full availability for AM/PM shifts- Weekdays, weekends, holidays
• As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability
• Specifically, you would be responsible for performing the following tasks to the highest standards:
• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Qualifications

About us:

We own and operate a collection of 16 independent boutique hotels and 7 restaurants, where every detail is intentional and every guest is at the center of what we do. the largest independent hotel group in Miami Beach with 82-buildings, 7 restaurants, 16 hotels with over 1,500 rooms, and growing. Our team is bold, modern, and united by a shared belief: it's all about the guest.

At Miami Beach Hotel Group, across all of our hotels and restaurants, we create unforgettable moments-fueled by passion, driven by purpose, and inspired by the vibrant culture of Miami Beach. Each of our boutique hotels, from free-spirited hostels to 4-star luxury experiences, has its own unique personality and style that continues to attract thousands of domestic and international travelers of all budgets, year after year.