About the job
OysterLink is the go-to website for sourcing top-tier jobs in the hospitality industry. We're looking for a Front Desk Agent to join the team at Riviere South Beach Hotel in Miami Beach, FL. If you are passionate about exceptional guest service then we'd love to hear from you.
At OysterLink, we specialize in connecting the best talent with top-tier opportunities. Our client is seeking a friendly, detail-oriented and professional Front Desk Agent to be the face of their hotel.
This isn't just another Front Desk job listing. It's an opportunity to create memorable stays for every guest who walks through the door.
What You Will Be Doing
- Greet and welcome guests in a warm and professional manner
- Manage guest check-ins and check-outs efficiently using our property management system
- Handle reservations, cancellations and modifications both in person and over the phone
- Provide guests with information about the hotel, local attractions, restaurants and activities
- Address and resolve guest concerns or complaints with a positive and proactive attitude
- Manage daily administrative tasks and ensure the front desk area is clean and organized
- Process payments accurately and follow proper cash-handling procedures
- Coordinate with housekeeping, maintenance and other departments to ensure smooth operations
- Maintain security and confidentiality of guest information
What You Won't Be Doing
- Perform housekeeping duties
- Manage or oversee hotel maintenance
- Handle hotel marketing or promotions
- Prepare or serve food and beverages
- Coordinate large-scale event planning or conference management
Basic Requirements
- Previous hotel or hospitality experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficient in basic computer systems and reservation software (training provided)
- Flexible availability including weekends, evenings, and holidays
- A genuine passion for guest service and hospitality
- Language: English (Required) and Spanish (Preferred)
- Proof of U.S. work eligibility
Benefits
- Employee discounts on hotel stays
- Opportunities for advancement
- A supportive and close-knit team
About OysterLink
OysterLink is the premier platform for hospitality professionals seeking part-time and full-time opportunities across the U.S. We specialize in matching skilled candidates with employers who value their experience and expertise. Join our network today and find the perfect kitchen management opportunity.