Job Title: Front Desk Supervisor Location: ReVive Orthopedics Spine & Sports Medicine Type: Full-Time Position Summary Revive Orthopedics is seeking an experienced and detail-oriented Front Desk Supervisor to oversee the daily operations. This role supports staff through training, monitors daily workflows, and ensures timely and accurate completion of tasks. The ideal candidate has a strong background in customer service, excellent leadership skills, and a commitment to operational excellence and patient-centered service.
Key Responsibilities - Provide daily oversight and support to the front desk team, ensuring productivity and adherence to workflows.
- Act as the primary point of contact in the absence of the manager, resolving issues and keeping operations on track.
- Expert in Patient Reception, appointment scheduling, insurance verification, time of service collections, administrative support, and patient relations
- Assist with onboarding and training new hires and on-the-job trainees.
- Monitor daily production reports and escalate trends or delays in workflow.
- Coordinate system access and resources required for team performance.
- Ensure team compliance with policies, procedures, and regulatory guidelines.
- Promote continuous improvement and participate in system upgrades or workflow changes.
Qualifications Education and Experience - High school diploma or equivalent required; an associate degree or certificate in medical office administration preferred.
- Minimum of 5 years of experience in customer service, collections, or insurance verification.
- Experience with Athena Health or similar practice management systems is preferred.
Skills and Competencies - Effective leadership and coaching abilities.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Analytical thinking and problem-solving skills.
- Ability to multitask in a fast paced environment.
- Strong attention to detail and accuracy.
- Customer service orientation with professionalism.
Personal Attributes - Positive, welcoming, and friendly demeanor.
- High level of attention to detail and accuracy.
- Strong sense of responsibility, confidentiality, and professionalism.
- Ability to collaborate and work effectively within a team.
Why Join Us? ReVive Orthopedics Spine & Sports Medicine offers a collaborative environment focused on patient care excellence and professional growth. We provide a competitive benefits package, including:
- Medical Insurance
- Vision and Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off and Holidays
- Mileage Reimbursement for travel to satellite offices
- Compensatory Bonuses based on productivity and performance
Join our team to play a vital role in welcoming patients and ensuring great customer service that supports high-quality care.
This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ReVive Orthopedic Spine & Sports Medicine. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility.