Front Desk Supervisor

Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Great benefits

Paid time off

Holiday pay

Discounted services and products

Job Summary

We are seeking an experienced Front Desk Supervisor to join our team. This position will work the front desk of the Birmingham location and will oversee daily operations, ensuring smooth patient flow, efficient administrative tasks, financial oversight, and excellent customer service. This position works with the Office Coordinator/Biller to assist with patient billing questions, process all forms required for insurance billing purposes, manage the eligibility process, educate staff on payers, coordinate front desk staff schedules, and collect all necessary patient documentation. The ideal candidate has excellent attention to detail, strong customer service skills, and is comfortable spending much of the day on the phone.

Responsibilities

Verifying batches balance

Managing petty cash

Financial oversight of point of service collections (POS)

Manage inventory retained in the front office

Training front desk new hires, multi-location

Train staff on payer requirements

Assist patients in navigating the billing and insurance landscape, including collecting all necessary forms and signatures

Work with doctor's offices and hospitals to obtain prior authorizations and referrals.

Enter all billing and payment information into the system properly and without errors

Answer phones, assist patients with questions

Maintains the highest level of confidentiality

Travel could be required to the Jasper location on occasion

Qualifications

Strong customer service skills

Previous experience with medical coding or billing desired

Strong leadership and organization skills

Excellent attention to detail

1+ year in dermatology a PLUS

2+ years in a supervisor role