Overview
Touro University invites applications for a part-time Front Desk Student Services Information & Support Specialist position for the front desk at our campus while handling other administrative tasks. Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast-paced environment and have a passion for delivering exceptional care to students, faculty, staff and visitors.
Responsibilities
- Serve as the first point of contact by warmly welcoming and professionally assisting students, faculty, staff, and campus visitors, ensuring a positive and supportive experience
- Manage a high volume of incoming telephone calls by answering, screening, and directing inquiries appropriately with clarity and professionalism
- Maintain comprehensive knowledge of all student services departments to effectively provide accurate information and referrals
- Ensure the front desk and reception area remain clean, organized, and presentable at all times, creating a welcoming environment for all guests
- Handle all incoming and outgoing fax communications efficiently and securely
- Accurately take and relay telephone messages, ensuring timely delivery to appropriate staff or departments
- Provide administrative and clerical support to Student Services departments, including document preparation, data entry, and records management
- Draft correspondence, prepare forms, and support departmental communications as assigned
- Utilize student services software and databases to access, input, and update student information with attention to detail and confidentiality
- Communicate clearly and professionally with all levels of staff and administration, adapting to shifting priorities as needed
- Learn and apply new software tools and administrative technologies as systems and processes evolve
- Perform additional related duties and projects as assigned to support the overall mission and operations of the Student Services Division
Qualifications
Knowledge/Skills/Abilities
- Exceptional Communication Skills: Strong written and verbal communication skills with the ability to interact professionally and courteously with students, faculty, staff, and visitors at all levels.
- Professional Demeanor: Maintains a polished appearance and demonstrates a welcoming, service-oriented attitude.
- Customer Service Excellence: Proactive, responsive, and empathetic approach to supporting the needs of a diverse campus community.
- Organizational Strength: Highly organized with the ability to prioritize tasks, manage multiple responsibilities simultaneously, and meet deadlines in a fast-paced environment.
- Attention to Detail: Demonstrates accuracy in data entry, proofreading, and document preparation, with strong grammar and punctuation skills.
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and able to quickly learn and adapt to new software systems and administrative tools.
- Discretion and Reliability: Handles sensitive information with confidentiality and integrity; dependable and trustworthy in managing daily responsibilities.
- Problem Solving and Adaptability: Ability to think on your feet, resolve issues efficiently, and adapt to shifting priorities and new procedures.
Travel
Working Conditions
- Extensive time sitting and standing
- Extensive use of computers
- Able to lift up to 5 lbs.
Maximum Salary
USD $38,251.00/Yr.
Minimum Salary
USD $30,600.80/Yr.
Touro University offers a comprehensive benefits package for full-time employees which includes:
- Full range of Health Plans
- Medical Plans (choice of EPO, PPO, High Deductible HSA)
- Flexible Spending Accounts (FSA)
- Dental Plans (PPO & HMO) and Vision Plan
- Dependent Care and Transit Programs
- Life Insurance, AD&D and Voluntary Supplemental Life Insurance
- Short-term and Long-term disability programs
- Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
- Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
- Employee Assistance Program
- Early-Release Fridays (upon approval)
- Generous Paid Time Off
- Vacation, Sick Leave, Personal Leave & Floating Holiday
- Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, ) or, alternatively, to the Chief Compliance Officer at and x55330.
Job Locations US-NY-New York
ID 0
College Administration
Position Type Part-Time
Schedule Shift Varies
Hours Per Week 29.75
Travel As needed
Category Administrative/Office Support
FLSA Status Non-Exempt
Location : Country US