Front Desk Staff

Benefits:

Bonus based on performance

Free uniforms

Opportunity for advancement

Training & development

Position Summary:

As a Front Desk Agent, you will play a vital role in ensuring the smooth operation of our hotel. You will be responsible for greeting guests, checking them in and out, handling reservations, and providing excellent customer service. In additon, check rooms before guests arrival and make sure room is clean and all is functional.

Responsibilities:

Greet guests warmly and professionally

Check guests in and out efficiently

Handle reservations and inquiries

Provide information about the hotel, local attractions, and amenities

Resolve guest complaints and issues in a timely and satisfactory manner

Maintain accurate records and documentation

Assist with other front desk duties as needed

Qualifications:

Excellent customer service skills

Strong communication and interpersonal skills

Ability to work well under pressure

Attention to detail and organizational skills

Basic computer skills

Previous experience in the hospitality industry is preferred, but not require