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Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.
Front Office Specialist/Medical Assistant We are seeking competent, conscientious, service-oriented individuals with strong character to work in one of our gastroenterology medical offices in Tampa Bay. This individual will predominantly support the front desk, but will have to be comfortable cross-covering the clinical area. They will work under the direction of the division practice manager or his/her designee.
Minimum Requirements: High school graduate with 2 year of medical office experience utilizing EMR/practice management systems, with at least 1 year experience at a specialty practice. Preference may be given to candidates meeting minimum requirements who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Chick-fil-A).
This opening will require Spanish fluency.
Role:
Front Office ( 50%-75%)
Check-in
- Greet and arrive all patients in a courteous manner.
- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
- Enter appropriate data into Practice Management System/EMR.
- Collect any patient copayments and balances.
- Some practices may include rooming the patient in the clinic area.
Check-out
- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
- Collect any co-insurance or balances not collected during check-in.
- Schedule follow-up appointments.
Scheduling
- Schedule office appointments and if applicable surgery facility procedures.
- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
- Respond to requests for medical records or other forms to be completed by providers.
- Recommend actions and strategies to improve patient access.
Additional Billing/Telephone
- Patient registration if scheduling new patient.
- Charge capture of physician services as necessary.
- Participate in patient financial assistance.
- Maintain current with HIPAA and other compliance training.
- Reconcile daily charges and payments received; and prepare daily bank deposit.
- Assist in collection efforts via phone.
- Triage incoming phone calls in an effective manner.
Medical Assistant ( 20%-45%)
Room Patient
- Basic history and reason for visit.
- Check vitals.
Maintains Clinical Area
- Maintains inventory and equipment.
- Maintains a hygienic and organized area.
Supports Medical Practitioner
- Assists in clinical service as directed by physician and within CMA/State of Florida scope.
- Enters clinical data accurately and efficiently.
- Readily provides medical chart info (including from outside practices and labs).
Patient Liaison
- Assists with patient education.
- Assist in ePrescribing (and other meaningful use/PQRS requirements).
- Contacts patients to advice of test results, physician instructions, and necessary follow up visits.
- Responds to patient inquiries/triages calls in a timely and cordial manner.
Other Duties as Assigned ( 5%)
Criminal background and drug screening required as well as excellent professional references.
Date Posted: 09 May 2025
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