Responsive recruiter
Benefits: - 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Free uniforms
- Training & development
Who We Are: Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts. Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you.
Perks and Benefits: - Competitive hourly base pay, plus tips; sales bonuses
- Total Compensation - $23-30/hr.
- Base pay is $18- $21 an hour.
- Can expect $5.00-$6.00 additional per hour based on tips
- Opportunity for commissions incentives
- Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
- Merit-based pay increases
- Complimentary service membership
About the Position: The
Sales & Front Desk Associate plays a pivotal role at Scenthound, driving
membership sales and revenue growth while ensuring an exceptional customer experience. This position is ideal for individuals who thrive in a
sales-driven environment, excel at customer engagement, and are passionate about
dog health and wellness.
This position requires: - Proven sales experience with a track record of meeting or exceeding sales targets.
- Customer service experience (retail, hospitality, or related industry).
- Comfort working with dogs and educating customers on pet health.
- Proficiency in basic technology and POS systems.
- Reliable transportation and willingness to work in a smoke-free environment.
Who We Are Looking For: We're seeking a
results-driven sales professional with strong customer service skills who is motivated to
grow within our company. An ideal candidate is:
- Confident and persuasive in selling services and memberships.
- A strong communicator who can build relationships and educate dog parents on wellness.
- Goal-oriented and self-motivated, always looking for opportunities to drive revenue.
- Comfortable handling objections and finding solutions that meet customer needs.
- Detail-oriented and organized, managing appointments and customer profiles efficiently.
- Able to work independently while also collaborating as part of a dynamic team.
Tasks: - Drive membership sales by educating dog parents on the benefits of routine wellness care.
- Proactively engage customers to promote memberships, service add-ons, and retail products.
- Develop and follow up on leads, converting potential customers into loyal members.
- Achieve and exceed sales goals, including key performance indicators (KPIs) such as average ticket price and rebook ratios.
- Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
- Handle front desk operations, including answering phone calls, scheduling appointments, and managing customer records.
- Process transactions, manage the cash drawer, and ensure accurate financial reporting.
- Deliver an exceptional customer experience, addressing concerns, overcoming objections, and ensuring customer satisfaction.
- Collaborate with the team to maintain a clean, welcoming, and professional environment.
Skills and Abilities: - Confidence in selling services and products
- Ability to connect with customers (both canine and human.) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $23.00 - $30.00 per hour