(HIRING FOR THREE LOCATIONS: CARMEL, NORA, INDIANAPOLIS) European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation.
What we offer:
- $15/Hour
- Bonus opportunity every paycheck
- Contest bonus
- Paid Time Off
- 401K
- Advancement opportunities
- Flexible schedule
- Major holidays off (center closed)
- Work life balance: 10+ days additional center closure annually
- FREE waxing
- 40% discount on products
The Scoop: The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.
Must have: experience in sales, customer service, & retail.
Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend and week nights are required. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 9:30 AM to 6 PM.
Education and Experience
- High school diploma required.
- 1-3 years experience in sales, customer service & retail.
A Day in the Life of a Front Desk Associate
- Sells wax passes to guests by educating guests on the benefits of a wax pass
- Assists in sale of EWC products to guests by educating guests on the benefits of products
- Must be goal-oriented and comfortable with set sales goals
- Books guests' reservations accurately and efficiently while providing an excellent guest experience
- Creates new guest profiles by acquiring guests' contact information and explaining center policies
- Handles confidential information, including guest contact information, with a high degree of integrity
- Answers guests' questions and provides necessary resources for the guest to find answers in the future
- Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
- Notifies center manager of any questions or concerns presented by guest or the team
- Ensures desk area and equipment are clean and in good working order at end of shift
What Sets You Apart
- Sales experience
- Ability to be friendly and engaging on the phone with guests
- Ability to focus on phone calls in a fast-paced environment
- Ability to handle escalated calls with confidence and professionalism
- Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively
- Strong verbal communication skills
- Ability to receive constructive feedback from team and management
- Must be able to work well with the team
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed