Front Desk Representative

Benefits:

Dental insurance

Health insurance

Paid time off

Training & development

Benefits/Perks

Competitive salary

Flexible Schedule

Great work-life balance

Paid time off

Ongoing training

Employee Discount

Job Summary

We are seeking a friendly, service-oriented, and detail-driven Front Desk & Insurance Billing Representative to join our team at our behavioral health agency. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional environment. This is a full-time position with variable hours, which may include days, evenings, and Saturday mornings. Candidates must also be available to cover co-workers' shifts as needed. This role includes responsibility for both front desk operations and insurance billing functions.

Key Responsibilities:

Greet and register clients in a warm, professional manner

Maintain accurate and confidential patient records using our Electronic Health Record (EHR) system

Handle incoming phone calls and route messages appropriately

Verify insurance eligibility and enter insurance details accurately

Assist with insurance billing and payment processing

Collect co-pays and self-pay balances at check-in

Schedule, reschedule, and cancel appointments as needed

Enter required data for state forms and reporting

Fax, scan, and process office communications and paperwork

Maintain a clean, organized, and HIPAA-compliant front desk area

Monitor patient flow and help manage wait times

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills