This role is Monday through Saturday, 7:30-4:30 PM, June 25th through September 30th onsite in Los Angeles, CA
Day to Day:
This person is responsible for efficiently managing the check-in area, ensuring people are greeted warmly, intake forms are distributed and filled out efficiently. Must be tech savvy to assist with online paperwork (via DocuSign) completed on tablets. They must be able to manage multiple people "checking in" at once by adapting and prioritizing based on the schedule. It is very important to be sure which participants are being assigned to which moderators, to avoid mix-ups, so clear communication with the moderator team is critical. They must proactively reach out to participants via text and phone on the day of participation to confirm arrival. They should be proficient at keeping the team updated about participant status via internal messaging channels.
Desired Skills:
2+ years customer service
1+ years with previous experience working in a front desk/receptionist/check in capacity