Description:Summary: As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions.
Essential Functions and Responsibilities: - Assign guests rooms in accordance with current policies and procedures
- Manage cash flow in assigned bank and performs account postings
- Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operations
- Process guest accounts upon check-out in an efficient and accurate manner
- Handle all special requests and complaints until guest is completely satisfied
- Assist other departments with requirements they may have pertinent to hotel guests
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Requirements:Qualifications - 6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
- Strong guest service abilities
- Proven experience providing high level of guest service
- Ability to access and input information using a moderately complex computer system
- Experience with 10-key touch proficiency preferred
- At least 18 years of age
- High school diploma or equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work CardsPhysical Requirements - Occasionally push, pull, lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels
- Occasionally squat, kneel, reach, bent, and twist
- Frequently stand and walk for prolonged periods of time
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions - Indoor
- Smoky
- Noisy
- Bright flashing lights
- Hot & cold temperatures
- Exposure to dust, fumes, gases and/or smoke
Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.