Aloft Little Rock West - Front Desk Representative.
Makan Hospitality Management leads every aspect of hospitality development and management, from site selection, design, and construction management to hotel openings and operations. Beyond building and managing hotels, we create experiences that reflect and define local culture. Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates and partners, and give back to our communities.
Role Description
The Front Desk Representative will be responsible for greeting and assisting guests, answering phones and managing reservations. Daily tasks include performing receptionist duties, handling guest inquiries with exceptional customer service, and coordinating with other departments to ensure a seamless guest experience.
Qualifications
- Proficiency in Phone Etiquette and Communication skills
- Experience in Receptionist Duties and Customer Service
- Ability to manage Reservations efficiently
- Strong interpersonal and organizational skills
- Must be able to work Weekdays/Weekends/Holidays - as needed
- High school diploma or equivalent; additional qualifications in hospitality are a plus
- Previous experience in a hotel or hospitality setting is beneficial