Job Description:
The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.
Primary Responsibilities:
Corporate Phone Systems
- Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
- Transfers calls to their proper location
- Analyzes calls to help find the callers proper solutions
Lobby Maintenance
- Greets guests in a positive and welcoming manner
- Tracks incoming packages & notifies recipients
- Maintains contact logs (Judge India, Judge employees, etc.)
- Builds maintenance calls when necessary
USPS Mail
- Sorts and organizes of USPS mail (including subtenants)
- Delivers USPS mail to department/cubicles
- Stamps of outgoing mail
- Delivers outgoing mail to proper delivery service
Stocking of supplies
- Stocks printer station supplies (paper, folders, office stationery)
- Distributes needed ink
- Advises when supplies are needed
Development and Additional Responsibilities
- Stays current with industry trends and best practices through regular research and professional development
- Develops and maintains relevant skills
- Performs any other duties and tasks as assigned by management
Required Competencies:
- Collaborative Partner
- Customer Service
- Detail Oriented
- Interpersonal Communication
- Time Management
Experience Requirements:
- High School education required
- Retail or Customer Service experience is preferred