Job Title: Front Desk Receptionist
Company: Hydration Therapy & Weight Loss Center
Location: 2982 E Fort Lowell Rd Tucson AZ 85716
Company Overview: At Hydration Therapy and Wellness Center, we take a holistic approach to health and wellness, recognizing the interconnectedness of physical health, well-being, and self-esteem. Our mission is to provide comprehensive care that addresses the overall wellness of our patients, not just their symptoms. We offer a range of services including reliable weight loss solutions, IV hydration therapy, medical aesthetics, and primary care.
Position Summary: We are looking for a dedicated and compassionate Front Desk Receptionist to join our team in a full-time, in-person role, where you'll play a vital part in creating a welcoming and supportive environment for our patients and visitors. Our front desk team member will serve as the welcoming face and voice of our physicians and staff-providing support and care to everyone they assist, whether over the phone, online, or in person.
Work Schedule: - Monday to Friday
- 8:30 AM to 5:00 PM
The Right Candidate:
- The right candidate is compassionate, friendly, professional, and a team player.
- Has the ability to multitask and successfully manage multiple priorities.
- Follows written and verbal instructions well.
- Communicates effectively verbally and in writing.
- Is skilled in customer service.
Key Responsibilities are as follows but not limited to: Administrative Duties:
- Greets and assists patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
- Patient Check-in/ Check-out
- Coordinates and communicates patient/provider schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
- Ensures all patient records are accurate, complete, compliant, current, and managed
- Handles multi-line phone calls with a focus on addressing patient concerns, coordinating with vendors, and warmly engaging with potential new patients as part of our marketing efforts.
- Maintains patient database, updating information as needed.
- Organizes front office space, consistently evaluating needs assessment to ensure the greatest efficiency of operations and productivity.
- Performs over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information.
- Consistently reviews all patient documents for accuracy and HIPPA compliance.
- Participates in company training sessions and team building activities, including webinars and meetings.
Physical Requirements:
- Ability to lift 20-25 pounds regularly; occasional lifting of 40-50 pounds may be required.
Other Responsibilities:
- Adhere to facility and OSHA safety protocols
- Respect patients' cultural and religious practices
- Uphold HIPAA regulations
- Maintain punctuality and reliability for scheduled shifts
Position Requirements:
- High School Diploma or Equivalent
- 1 Year Minimum of related experience
- Bilingual in Spanish preferred
- Working Knowledge in Athena EHR preferred
- Valid driver's license
- Strong organizational skills
- Clear background check and compliance with all federal, state, and organizational credentialing requirements
- Ability to read, write, and communicate effectively
Compensation: Pay: $15.00 - $17.00 per hour, commensurate with experience
Benefits: - Employee discounts
- Opportunities for advancement
- Two floating holidays
- Five designated holidays off
- PTO
Application Process: Interested candidates are encouraged to apply by sending a resume and cover letter to email protected . We look forward to welcoming a new member to our dedicated team.