Job Overview:
Hussey Gay Bell is seeking a Front Desk Receptionist that serves as the first point of contact for clients, visitors, and employees at a professional services firm. This role is essential to creating a welcoming and efficient environment while ensuring smooth daily operations. The receptionist is responsible for managing phone calls, greeting clients, handling some administrative duties.
Key Responsibilities:
Client and Visitor Interaction:
- Greet clients, visitors, and guests in a professional and courteous manner.
- Direct visitors to appropriate personnel or meeting rooms.
- Ensure visitor check-in procedures are followed and maintain security protocols.
Communication and Phone Management:
- Answer, screen, and route incoming phone calls.
- Take and deliver accurate messages in a timely manner.
- Handle client inquiries and requests, directing them to the appropriate staff when necessary.
Administrative Support:
- Manage the front desk area, keeping it organized and welcoming.
- Handle incoming and outgoing mail, packages, and deliveries.
- Schedule appointments, meetings, and conference room bookings.
Operational Assistance:
- Support other departments with administrative and operational tasks as required.
- Assist with setting up meetings, including coordinating materials and refreshments.
Skills and Qualifications:
- Education: High school diploma or equivalent; some college or administrative training preferred.
- Experience: 1-3 years of experience in an administrative or customer service role, preferably in a professional services setting.
- Communication: Excellent verbal and written communication skills, with a professional and approachable demeanor.
- Organizational Skills: Strong organizational abilities with attention to detail.
- Technical Skills: Proficient in MS Office Suite (Word, Excel, Outlook, etc.) and other office technologies.
- Customer Service: Ability to manage multiple tasks while maintaining a positive and professional attitude.
- Interpersonal Skills: Ability to interact professionally with clients, visitors, and staff at all levels.
- Problem-Solving: Ability to resolve issues effectively and independently when required.