Front Desk Receptionist

Sleep Better Southwest is a dental sleep medicine practice dedicated to helping patients achieve better sleep and overall health through customized oral appliance therapy. Our team is passionate about providing high-quality care in a warm, supportive, and professional environment that has been part of the Prescott Area community for more than 11 years. We are looking for a friendly and organized Front Desk Receptionist to be the welcoming face of our medical practice.

The Front Desk Receptionist plays a critical role in delivering exceptional patient experiences by managing front desk operations, scheduling appointments, handling patient communications, and ensuring a smooth patient flow. This role requires a detail-oriented individual with strong communication skills and a warm, professional demeanor.

• Greet and check in patients with a friendly and professional attitude
• Answer incoming calls, respond to inquiries, and route calls as needed
• Schedule, confirm, and manage patient appointments using practice management software
• Collect and verify insurance information and patient documentation
• Handle patient check-out, including collecting payments and scheduling follow-ups
• Maintain an organized and tidy reception area
• Communicate with referring physicians and coordinate necessary documentation
• Assist in maintaining patient records and ensuring HIPAA compliance
• Provide support to clinical and administrative staff as needed

• High school diploma or equivalent required;
• Previous experience in a dental, medical, or sleep medicine office preferred
• Proficiency with medical office software (Will be trained on dental sleep software)
• Excellent verbal and written communication skills
• Strong computer skills
• Strong organizational and multitasking abilities
• Friendly, compassionate, and patient-focused demeanor
• Professional appearance and punctuality
• Knowledge of medical insurance terminology and billing is a plus.

• Competitive pay based on experience with bonuses.
• Health and dental benefits
• Paid time off and holidays
• Opportunities for growth and continuing education
• A supportive and collaborative work environment
• Possible Flexible Hours to Accommodate Employees with Families
• Full Time is 32 Hours + but open to flexibility on days/times and possibly some From Home work.