Front Desk Receptionist

Title: Front Desk Receptionist
Location: Indianapolis, IN (Onsite)
Duration: 12+ Months
Type: Contract

Job Description:
1. PHONES - Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
2. PHONE LOG - Calls received will be entered into a log.
3. VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4. GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5. CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
6. PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7. SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
8. ADMINISTRATION - various administrative assistance duties as needed.

Training provided for all systems. Knowledge of MS Office recommended.

Required Skills:

• Previous administrative assistant experience with strong written communication skills
• Previous receptionist experience answering high-volume main phone lines
• Previous experience in MSTeams for receiving/forwarding calls, as well as for internal/external meetings. Will train, if needed.
• Previous customer service experience in a customer-facing role with strong verbal communication skills.
• Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed.
• High School diploma or equivalent
• Associates degree or administrative assistant certification and/or equivalent work experience.