This role offers an exciting opportunity to join a dynamic, patient-centered optometry practice. You'll be part of a team that values high-quality care, innovation, and patient satisfaction. If you're transitioning from a customer service background, this position will allow you to develop new skills in a professional healthcare environment. We offer competitive pay, medical benefits, and a bonus plan, all while providing a pathway for career advancement within our growing organization.
This practice is open Monday - Thursday, with staff working a 4-10s schedule.
This person is someone we can count on to - Own: The full front desk experience-from warmly greeting patients to checking them in, verifying insurance, collecting co-pays, and scheduling follow-ups. You'll also support the clinical team by serving as a reliable backup tech when needed, helping with pre-testing and room setup to ensure a seamless patient experience
- Teach: Offer input and ideas to improve the front desk workflow and patient communication. You'll help fine-tune scheduling and insurance processes, and share tips that make things run more smoothly for the team-both at the front and in the exam lane when assisting.
- Learn: The essentials of running an efficient front office in a medical setting, including insurance verification, EMR systems, and HIPAA compliance. You'll also learn the basics of pre-testing and patient prep, so you can confidently step in as needed.
- Improve: Patient satisfaction and appointment flow by ensuring every interaction at the front desk is efficient, accurate, and friendly-and by providing support to the tech team to prevent bottlenecks during busy times.
Within 1 month, this person will have learned how to manage front desk operations, including greeting patients, verifying insurance, collecting payments, and updating patient records. You'll also be introduced to the basics of pre-testing and room preparation, so you're ready to assist when needed.
2 months, this person will confidently handle a busy front desk, coordinate with the clinical team to keep the schedule on track, and begin providing light backup tech support, such as guiding patients through initial testing and helping turn over exam rooms.
3 months, this person will fully own front desk responsibilities and serve as a backup tech, stepping in confidently to help with patient flow during high-volume times. You'll actively contribute to improving scheduling, reducing delays, and creating a seamless patient experience from check-in to check-out.
Potential Obstacles - Balancing Efficiency and Patient Care: As you increase patient flow efficiency, you'll face the challenge of maintaining a positive patient experience while ensuring operational efficiency.
- Insurance Verification Issues: Delays in verifying insurance coverage can impact patient flow. You'll need to be proactive in resolving discrepancies or delays to avoid disruptions.
- Technology Adaptation: Keeping up with advancements in diagnostic and imaging equipment can be challenging. Continuous learning will be essential to ensure you're providing the highest level of care.
Growth Opportunities: Success in this role opens up numerous growth opportunities within our organization. By achieving your goals, you'll demonstrate your capability to take on more significant responsibilities, potentially advancing to a managerial position within the network. You'll also have the chance to participate in professional development programs, further enhancing your skills and career prospects.
About the Company Lumina Vision Partners is building a nationwide network of doctor-centric, patient-focused optometric practices, allowing independent optometrists to deliver the finest patient care. We offer innovative solutions to ambitious and forward-thinking optometrists looking to join a larger network or provide seamless transition and patient continuity for optometrists seeking to realize the value of their practices before retirement. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after hire for full-time staff.
At Lumina, our goal is to hire, retain, and grow talented team members that are passionate about providing the highest quality patient care. Our Core Values, what we expect of each other, are:
- Integrity: Put the Patient and the Practice first. Do what you say you'll do. Be consistent and fair.
- Accountability: Own the outcome. Finish what you start. Blame no one.
- Collaboration: Be open and honest. Work together to overcome obstacles and achieve favorable results.
- Embrace Change: Welcome process innovation. Learn and try new things. Persevere through setbacks.
- Positive: "How do we get to Yes?" mindset. Believe the best of people. Believe you can succeed.
Our mission: To enhance private practice optometry by providing premier management services that support the highest quality patient care. Claims management, Payroll, HR, Accounting, Scheduling - these are a few of the services we offer so our optometrists can get back to providing high quality patient care.