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It is essential for the Broker Concierge to recognize the importance of efficiently addressing the needs of
associates in the brokerage (Market Center), ensuring they receive the anticipated service level and
remain content with the Market Center's offerings.
The role involves maintaining the appearance of the Market Center's common areas, keeping the office
tidy and ready for business. The Broker Concierge must foster a relationship-oriented approach,
acknowledging that associate brokers are customers who are drawn to them due to their likable
personality and enthusiasm.
Additionally, the Broker Concierge is responsible for warmly welcoming everyone into the office, offering
assistance while effectively managing phone duties.
These are the standards a well-above-average performer will maintain or exceed:
Answer phone properly with warmth and friendliness
Greet everyone with a smile-be positive and cheerful
Be an involved member of the leadership team
Essential duties and responsibilities
Answering the phone and route calls properly with warmth and friendliness
Responsible handling of all incoming checks and DAs
Onboarding brokers (Create file, explain office procedures: keys, alarms, etc)
Greet everyone with a smile-be positive and cheerful
Attend daily huddles and weekly meetings
Send out daily email regarding office events and announcements
Receive and sort mail and deliveries
Maintain appearance of reception area, kitchens and all common areas
As growth occurs, manage the distribution of social media materials
Running weekly reports, as needed
Assist with managing monthly training calendar
Ensure the Market Center is fully stocked with office supplies and manage orders
Assist leadership team with any needed tasks
Knowledge/Skills
Positive attitude
Enjoy a fast-paced environment
Self-starter with a passion to help others
Great verbal and communication skills
Quick problem solving
Detail-oriented and can work well under pressure
Neat, clean, professional appearance
Willingness to learn
Google Suite and Microsoft Office Applications
Phone and people skills and experience
Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams
is a gathering place for the industry's best real estate agents. The Keller Williams Albuquerque Market
Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere
that is recognizable the moment you enter. With industry-leading real estate training, generous
commission splits, and an experienced leadership and support staff. KW Albuquerque is a hot spot for
agents looking to rapidly build and grow their real estate careers.
Date Posted: 22 April 2025
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