Front Desk Night Audit

Benefits:

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Night Audit Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Runs reports and corrects errors prior to guest check-in.

Balances daily transactions, daily shift reconciliation while verifying that credit cards are transmitted properly from PMS

Resolves guests' issues and requests during night shift and reports escalated items to supervisor and/or management

Acts as Manager on Duty (MOD) and main Hotel contact when a manager or supervisor is not on site.

Performs any other inventory management changes as directed by management.

Hourly security walk, checking all exterior access doors are secure.

Verifying vehicles authorized to park at the hotel have vehicle passes.

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds