Position Summary: Primarily responsible for answering the phone lines, managing the front entrance, maintaining the reception desk, and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
Position Responsibilities:- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
- Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assisting with events.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout the property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
Equal Opportunity Employer
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