Sherwood Urgent Care is seeking a dedicated Front Desk Medical Office Specialist / Medical Assistant to join our PRN team. The ideal candidate will be experienced in Front Desk operations (such as patient check-in and insurance verification) and possess some clinical experience in a healthcare setting. Flexibility in scheduling is highly desirable.
ABOUT SHERWOOD URGENT CARE: Sherwood Urgent Care is part of the Urgent Team family, one of the largest independent operators of urgent and family care centers in the Southeast. We are committed to providing quality and affordable healthcare at conveniently located centers that are open seven days a week, with services including treatments for injuries and illnesses, occupational health, and wellness care. All locations are Accredited Care Centers recognized for their dedication to safety and quality.
JOB SUMMARY: The Front Desk Medical Office Specialist is responsible for welcoming patients, managing patient files, and providing basic clinical care aligned with your medical training. Full-time team members generally work 36-40 hours per week, including every-other-weekend; our PRN staff members are scheduled as needed.
KEY RESPONSIBILITIES: The following duties reflect the core expectations of this position and may not be exhaustive. Additional responsibilities may be assigned.
- Greet patients promptly upon arrival and provide assistance during the registration process.
- Handle multi-line phone inquiries, manage filing, faxing, scanning, and complete daily patient callbacks.
- Check in and discharge patients, supporting clinical staff and ensuring the office is securely closed at the end of each shift.
- Collect and verify patient insurance information and demographics, process payments, and maintain accurate financial records.
- Communicate wait times effectively to patients and guide them through the treatment process.
- Address patient concerns efficiently and escalate urgent issues to the appropriate personnel.
- Conduct follow-up calls with a focus on timely patient care.
- Obtain and document patient vital signs, medical history, and current medications accurately.
- Assist with patient transfers and procedures under direct supervision of healthcare providers.
- Ensure all patient visit documentation is completed in a timely manner.
- Maintain clean and organized patient areas throughout the day.
- Manage cash and check reconciliation as well as nightly deposit drop-offs.
- Uphold a professional appearance and a tidy work environment.
- Adhere to all health and safety regulations diligently.
WHAT'S REQUIRED? High school diploma or equivalent education is essential. A minimum of 1 year of experience in a medical office setting and a Medical Assistant certificate or equivalent experience are required. Candidates should be familiar with basic computer applications and willing to learn electronic medical record systems. BLS Certification is mandatory.
FULL-TIME BENEFITS INCLUDE: Competitive salary, medical, dental, and vision insurance options, retirement savings plans, continuing education reimbursement, paid time off, and more.
PRN BENEFITS INCLUDE: Competitive salary, a 401K plan with company contributions, no-cost office visits, and generous discounts on specific services.