Front Desk Manager Palihotel San Diego

Description
FRONT DESK MANAGER PALIHOTEL SAN DIEGO

POSITION PROFILE

The Front Desk Manager will have management oversight over the Front Desk, Property Maintenance Team, and Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encourage, and motivate team members at all times. Maintain the brand standards of presentation and cleanliness for the property. Act as the manager on duty for all departments in the absence of the General Manager and assist with special projects as needed. This position reports directly to the General Manager.

ABOUT PALIHOTEL SAN DIEGO:

Palihotel San Diego is a vibrant and bustling mainstay located in the heart of San Diego's Gaslamp Quarter. Featuring 122 guest rooms, Palihotel San Diego brings a youthful, design-centric offering to San Diego's hotel landscape, showcasing a preppy, nautical-inspired charm, and complete with Saint James French Diner restaurant and bar and a guest-exclusive roof deck offering daily social hour and the best views of the city. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel San Diego.

TASKS AT HAND:

• Assist with managing all operational functions of the hotel.
• Hold regularly scheduled meetings with all team members.
• Ensure full compliance of hotel operating controls, SOP's, policies, procedures, and service standards.
• Assist with all key property issues including customer service
• Handle complaints and oversee service recovery procedures.
• Ensure all decisions are made in the best interest of the hotels and management.
• Liaise with GM in developing and implementing improvement actions and carry out cost savings.
• Assist in the procurement of operating supplies and equipment.
• Assist with managing third-party vendor relationships for essential equipment and services.
• Assist with training key team members.
• Coordinating with team members for all activities and functions.
• Arranging the weekly team member schedule.
• Assist with supervising all on-property team members while on shift.
• Be accountable for responsibilities of team members and take ownership of guest complaints.
• Provide effect leadership for team members.
• Respond to audits to ensure continual improvement is achieved.
• Other duties as assigned.

WHAT WE ARE LOOKING FOR:

• Previous experience with Opera or similar property management system.
• Must have good verbal and written communication skills.
• Must be able to speak and communicate clearly and concisely in English.
• Must use good judgement.
• Must work as a team and drive results.
• Must be an organized individual with excellent prioritization skills.
• Must be able to work well in a fast-paced environment.
• Must have good work ethic.
• Must display a positive attitude.
• Lifting and carrying up to 30 lbs.
• Requires occasional kneeling, pushing, pulling, lifting, grasping, writing, sitting, walking, repetitive motions, and bending
• Must be able to work a flexible schedule and shifts, including weekends and holidays.
• Minimum of 2 years of experience in a similar position in a luxury, lifestyle, or boutique hotel setting.
• Must be able to stand for extended periods of time up to four (4) hours. Standing and walking throughout shift

WHAT'S IN IT FOR YOU:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

Company Information
MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us.

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Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at and to view the notice.

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