Description FRONT DESK MANAGER LE PETIT PALI 8TH AVE and OCEAN AVEPOSITION PROFILE: We're looking for a Front Desk Manager with a collaborative spirit to support our Hotel General Manager. The ideal candidate will be prepared to oversee and manage an array of departments, including Front Desk, Housekeeping, Food and Beverage, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive and productive environment for our team for both properties. In addition to team management and development, our Front Desk Manager will be tasked with maintaining our brand standards in terms of overall cleanliness, presentation, and hospitality. This position reports directly to our General Manager and may take over responsibilities as a manager on duty for special projects and as needed to assist other departments and ensure a smooth, welcoming operation.
ABOUT LE PETIT PALI AT 8TH AVE: Le Petit Pali at 8th Ave, a 24-room craftsman-style hotel, recently reimagined by Palisociety, is located in beautiful downtown Carmel-by-the-Sea. We offer bespoke lodging, layered with genuine charm, comfort, & unexpected luxury.
ABOUT LE PETIT PALI AT OCEAN AVE: Located in beautiful downtown Carmel-by-the-Sea, Le Petit Pali at Ocean Ave offers 34 guest rooms and a guest-exclusive lobby and patio, recently reimagined by Palisociety. We offer bespoke lodging, layered with genuine charm, comfort, and unexpected luxury.
If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at 8th Ave and Ocean Ave
TASKS AT HAND: - Assist with managing all operational functions of the hotel.
- Hold regularly scheduled meetings with all team members.
- Ensure full compliance of hotel operating controls, SOP's, policies, procedures, and service standards.
- Assist with all key property issues including customer service
- Handle complaints and oversee service recovery procedures.
- Ensure all decisions are made in the best interest of the hotels and management.
- Liaise with GM in developing and implementing improvement actions and carry out cost savings.
- Assist in the procurement of operating supplies and equipment.
- Assist with managing third-party vendor relationships for essential equipment and services.
- Assist with training key team members.
- Coordinating with team members for all activities and functions.
- Arranging the weekly team member schedule.
- Assist with supervising all on-property team members while on shift.
- Be accountable for responsibilities of team members and take ownership of guest complaints.
- Provide effect leadership for team members.
- Respond to audits to ensure continual improvement is achieved.
- Other duties as assigned.
WHAT WE ARE LOOKING FOR: - Previous experience with Opera or similar property management system.
- Must have good verbal and written communication skills.
- Must be able to speak and communicate clearly and concisely in English.
- Must use good judgement.
- Must work as a team and drive results.
- Must be an organized individual with excellent prioritization skills.
- Must be able to work well in a fast-paced environment.
- Must have good work ethic.
- Must display a positive attitude.
- Lifting and carrying up to 30 lbs.
- Requires occasional kneeling, pushing, pulling, lifting, grasping, writing, sitting, walking, repetitive motions, and bending
WHAT'S IN IT FOR YOU: - A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one.)
- Paid time off, holiday pay, and sick pay when you're under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come.)
- Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice: For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at and to view the notice.
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We are an E-Verify Employer/Somos un empleador de E-Verify.Requirements - Must be able to work a flexible schedule and shifts, including weekends and holidays.
- Minimum of 2 years of experience in a similar position in a luxury, lifestyle, or boutique hotel setting.
- Must be able to stand for extended periods of time up to four (4) hoursStanding and walking throughout shift
Company Information MORE ABOUT US: Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us.