Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey.
Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.
If you share our passion for providing memorable guest experiences, we invite you to "Dive into Blue Water" and join our growing team.
INTRODUCTION TO ROLE
Front Desk Manager responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Are responsible for obtaining or receiving tickets and merchandise, totaling bills, accepting payments, and making changes for customers in the camp store. Assisting with the essential functions of the resort Café.
WHO WE ARE LOOKING FOR
- Excellent oral and written communication skills
- Friendly and respectful phone manner
- Basic computer knowledge
- Customer-focused and the ability to perform job duties in a fast-paced environment
- Strong attention to detail
- Proven superior customer service experience
WHAT YOU WILL WORK ON
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Ensure that each guest receives outstanding service by providing a guest-friendly environment. This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Take messages and redirect calls to appropriate offices
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Please provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Operate office equipment, such as scanners, printers, etc.
- Please liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Operate computer reservation system
- Maintain updated records of bookings and payments
- Perform clerical tasks as needed (sorting mail, filing, etc.
- Provide local information on restaurants, unique sites, activities, etc.
- Effectively operate POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
- Calculate sales discount to determine the price.
- Understand the essential functions of the resort café, including making coffee, scooping ice cream, and making milkshakes.
- Maintaining upkeep and cleanliness of the café by sweeping floors and wiping counters.
- Performs other duties as assigned
- Provides regular and reliable attendance
WHO YOU WILL WORK WITH
The Front Desk Manager will report to the Assistant General Manager (AGM).
WHAT YOU BRING
- High school diploma or GED Equivalent
- 2-3 years of Office Manager or Supervisor experience
- Previous experience in customer service and/or hospitality industry preferred
- Must work well under pressure and in high-stress situations
- Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
- Excellent communication skills
- Excellent problem-solving and Complaint-resolution skills
PHYSICAL REQUIREMENTS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods.
The hospitality environment is fast-paced, and you may sometimes be required to cover or assist with tasks/job functions outside of the job you were hired for. We need each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your regular job duties.
Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.