Front Desk Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today. Responsibilities:
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Lead operations at the front desk and make sure guests have an exceptional stay
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Gather financial information and generate occupancy reports for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies Qualifications:
• 1 year of previous experience working in the hospitality industry
• Have superb communication skills, management skills, and multitasking skills
• Bookkeeping skills and experience with MS Office a plus
• High school diploma or equivalent certification required (GED)
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field Compensation: $15 - $17 hourly

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