Front Desk Manager

This posting will remain open continuously until filled.

The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We valueteamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Essential Duties & Responsibilities:

• Greets patrons utilizing or visiting the Recreation Center, Miller Activity Complex, or Cantril Building
• Accepts fees for facility use. Registers participants and collects fees for programs and activities including childcare punch cards, private fitness and swim cards. Provides, checks and renews membership and resident id cards; takes pictures for cards
• Modifies pass types for customers. Voids transactions in registration and Point of Sale systems
• Counts all cash, checks and credit card slips at end of shift. Completes cash reports for registration and Point of Sale systems
• Provides customer service by responding to patron concerns and issues; providing information regarding the recreation facility, programs offered, and schedules in person and via phone; and answering the phone and responding to questions
• Maintains towel supply; washes, dries and stores towels
• Maintains facility cleanliness. Requests maintenance repairs and cleaning in coordination with the maintenance department
• Provides direction to Front Desk Attendants
• Opens and closes facility to customers
• Helps develop process improvements at the front desk
• Assists with Pro shop audits
• Prints and distributes facility room schedules. Keeps abreast of staff members' responsibilities and physical location and schedule of activities, programs and events
• Performs all duties of Front Desk Attendant
• Performs other duties as assigned or required

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED

Experience: One to two (1-2) years' experience in a public setting providing customer service

Licenses and/or Certifications Required:

• A CPR and First Aid certificate are required, or ability to attain within 30 days (these can be obtained at the Recreation Center)

Knowledge, Skills, and Abilities:

• Knowledge of Parks and Recreation Department policies and procedures
• Knowledge of the Recreation Center's programs and activities
• Skill in providing guest services and in communicating effectively in person and over telephone
• Ability to establish and maintain effective working relationships with patrons and coworkers
• Ability to exercise consistent tact and courtesy in frequent public contact
• Ability to organize and review work for efficient results and accuracy
• Ability to handle diverse tasks while maintaining attention to detail for accuracy
• Skill in operating a computer keyboard and ability to learn specific Recreation Center application
• Ability to perform basic math skills in accepting fees and completing cash reports
• Ability to exercise independent judgment to apply facts and advisory data to problem resolution. Advisory data includes Parks and Recreation policies and procedures
• Ability to work in a team environment

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 10 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses standard office equipment including a personal computer system

This posting is subject to close at any point in time once a qualified pool of applicants has been obtained.

Must satisfactorily complete a criminal background check prior to commencing employment.

The Town of Castle Rock is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.