Front Desk Manager

Job Summary

Oversee the front desk operations and provide friendly service to members and guests.

Key Responsibilities

• Assist the supervisor in defining and implementing front desk objectives and procedures.

• Assist the supervisor in hiring and training front desk staff as well as conducting performance reviews with the front desk staff.

• Create and manage the front desk and maintenance shift schedules.

• Perform front desk duties such as greeting and welcoming members, checking members and guests into fitness and tennis facilities, booking courts and lessons, answering the phone, tending to questions/complaints and providing exceptional customer service.

• Ensure that the front desk, pro shop and reception area is kept clean and organized.

• Maintain front desk, office and building supplies and equipment, along with charging and coding of all invoices.

• Perform administrative duties such as updating records, completing racquets event and clinic billing and invoices, among others, as needed.

• Assist the racquets and fitness department in promoting events and programs through member newsletter, promo materials, email and bulletin boards.

• Knowledgeable in emergency and AED procedures, as well as know the procedure to follow in the event the alarm company needs

• Familiar with and able to enforce all club rules and policies.

Requirements

Key Skills + Experience Required

• High school diploma or GED equivalent

• Excellent customer service skills and interpersonal abilities

• Amazing organization and time management skills

• Ability to handle multiple tasks at once

• Proper grammar and speaking

• Fluid use of automated point-of-sale and other technologies

• Proficient in Microsoft Office

• Able to work nights and weekends if needed