Front Desk Manager - Hilton Garden Inn Austin Downtown

Position Description:
Physical Requirements:
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• Stand, sit and walk for varying lengths of time, often long periods of time
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• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using
safe lifting techniques
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• Good communication skills, both written and verbal, with guests and associates,
including the abilities to give directions, instructions, information, answer questions and
provide service required.
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• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
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• Know and be able to administer first aid
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• Direct evacuations in an emergency
This job description is not an exhaustive list of all job functions that are required of an
employee in this position. Therefore, other duties may be asked of an employee in this position
from time to time.

Requirements :
Core Responsibilities:
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• Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
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• Have complete understanding of Front Office staff' s job descriptions and duties and be
able to perform duties at any given time.
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• Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.
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• Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
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• Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.
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• Assist the General Manager by handling special requests, group blocking and unusual
circumstances.
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• Guide occupancy for maximum yield management of the hotel.
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• Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.
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• Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
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• Perform other duties as assigned.