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Core Responsibilities:
• Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff' s job descriptions and duties and be
able to perform duties at any given time.
• Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual
circumstances.
• Guide occupancy for maximum yield management of the hotel.
• Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.
• Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
• Perform other duties as assigned.
Requirements :
Core Responsibilities:
• Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff' s job descriptions and duties and be
able to perform duties at any given time.
• Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual
circumstances.
• Guide occupancy for maximum yield management of the hotel.
• Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.
• Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
• Perform other duties as assigned.
Date Posted: 06 June 2025
Apply for this Job