Front Desk Manager - Doubletree by Hilton University Area

Core Responsibilities:

• Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.

• Have complete understanding of Front Office staff' s job descriptions and duties and be
able to perform duties at any given time.

• Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.

• Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.

• Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.

• Assist the General Manager by handling special requests, group blocking and unusual
circumstances.

• Guide occupancy for maximum yield management of the hotel.

• Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.

• Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.

• Perform other duties as assigned.

Requirements :
Core Responsibilities:

• Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.

• Have complete understanding of Front Office staff' s job descriptions and duties and be
able to perform duties at any given time.

• Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.

• Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.

• Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.

• Assist the General Manager by handling special requests, group blocking and unusual
circumstances.

• Guide occupancy for maximum yield management of the hotel.

• Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.

• Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.

• Perform other duties as assigned.