Job Type
Full-time
Description
The Comfort Suites located in Redmond Oregon is looking to add to our hospitality family. This hotel is conveniently located with easy access to the Redmond airport and just minutes away from the county fairgrounds, cascade village shopping center and restaurants. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career.
SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family. Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS Travel Perks
Optional Daily Pay
Flexible Schedules
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW Responsible for check-in, check-out, kiosk operations, pantry sales, and all other guest interactions. Strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. Supervise and lead by example.
ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Implement front desk objectives and procedures
- Train staff and managing the shift schedules
- Tend to guest complaints and questions and provide exceptional customer service
- Ensure the front desk and reception area are kept clean and organized
- Maintain the front office supplies and equipment
- Assist with managing budgets, records, and contracts
- Supervise staff and all front desk activities, including bookings, appointments, phone calls, and emails
- Generate reports and feedback for the General Manager
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
- Register guests to the hotel, verifying reservation, personal information, and securing payment information
- Promote the brand loyalty program and provide recognition and benefits to all present members
- Book hotel reservations
- Anticipate guests' needs and respond timely, efficiently, appropriately, and in a friendly manner
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating as necessary
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Cash checks and exchange currency for guests
- Process all Gourmet Pantry and retail transactions for the guests
- Issue key to and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
- Maintain appropriate market inventory levels, restocking when necessary
- Assure overall cleanliness of the front office area, lobby, and surrounding areas
- Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
- Maintain professional image at all times through appearance and dress
- Follow company policies and procedures
- Other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES - Knowledge of front desk operations and procedures, guest services and hotel services
- Proficiently speak, read, write, and comprehend the English language
- Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
- Able to read and write to facilitate the communication process
- Able to work independently and desire to participate as part of team
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
- Ability to access and accurately input information using a moderately complex computer system
- Create sense of urgency in matters that will impact the success of the business
- Demonstrate genuine care for customers and employees
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
- Possess complete knowledge of emergency procedures of the hotel
- Ability to observe and detect signs of emergency situations
- Able to work in fast paced environment
- Able to prioritize, organize, and manage multiple tasks
EDUCATION High school diploma or GED required
EXPERIENCE Previous hospitality experience, especially within the brand, preferred, but not required
ENVIRONMENT and PHYSICAL DEMANDS The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 or hours or more). Finger dexterity to operate office equipment, including, but not limited to, computer keyboard, multi-touch phone, photocopier, among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder, may be infrequent needs, however, are all required.
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.
Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull cars and equipment weighing in excess of 250 pounds in the event of an emergency.
OTHER Front Desk Lead will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic tasks outside their job description, this includes but is not limited to, basic maintenance, laundry, housekeeping, and breakfast.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Front Desk Lead is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment.
E-Verify Employer Resolute Road Hospitality utilizes E-Verify to confirm employment eligibility of all new hires.
Requirements
111RRHOR113 Salary Description
$20-$22