Front desk lead

Benefits:

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Front Desk Lead Job Description

About the Role:

We are seeking a dynamic and organized Front Desk Lead to join our team at UFC Gym in Miami, FL. As the first point of contact for our members and guests, you will play a crucial role in creating a welcoming and positive atmosphere for everyone who walks through our doors.

Responsibilities:

Oversee the front desk operations and ensure a smooth check-in process for members and guests

Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with membership inquiries

Manage and coordinate the scheduling of front desk staff

Maintain cleanliness and organization of the front desk area

Assist with administrative tasks such as data entry, filing, and phone correspondence

Requirements:

Prior experience in a customer service or front desk role

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Proficiency in basic computer skills and knowledge of fitness industry software is a plus

Positive attitude and team-oriented mindset

About Us:

UFC Gym is a leading fitness center that offers a unique and empowering experience for individuals of all fitness levels. We are dedicated to providing a supportive and motivating environment for our members to achieve their health and wellness goals. Our team is passionate about making a positive impact in the lives of others and we take pride in our inclusive and energetic community.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.