What You'll Do:- Lead by Example: Oversee daily front desk operations, ensuring that all procedures are followed and that guests receive top-notch service.
- Team Supervision: Mentor and guide front desk agents, providing training and support to maintain high performance standards.
- Guest Relations: Handle complex guest inquiries and issues, ensuring swift and effective resolution to maintain guest satisfaction.
- Operational Oversight: Manage reservations, check-ins, check-outs, and billing processes, ensuring accuracy and efficiency.
- Collaboration: Work closely with other departments to coordinate guest services and address any operational challenges.
- Reporting: Monitor front desk metrics and provide regular reports to management, highlighting areas of success and opportunities for improvement.
What We're Looking For:- Skills: Strong leadership, communication, and problem-solving abilities. Proficiency in hotel management software is a plus.
- Attitude: A proactive and guest-centric approach, with a commitment to excellence and continuous improvement.
Benefits:- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with company match
- Employee discounts and referral programs
This role offers a unique opportunity to step into a leadership position, shaping the guest experience and mentoring a dedicated team. If you're passionate about hospitality and ready to take the next step in your career, we invite you to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.