Front Desk

Coreten Fitness PM Front Desk

Hours: Mon-Fri 2pm to 7pm

Compensation- Minimum wage + membership

Job Purpose

As the point person who greets all incoming members, guests, vendors and staff, the Front Desk Associate is responsible for creating a positive impression on everyone entering the facility or contacting the facility by phone. This position reports to the General Manager.

Duties & Responsibilities

• Must provide an elevated level of customer service including greeting and checking in members and guests cheerfully.
• Professionally answering the telephones; taking messages accurately and in a timely manner.
• Performing general clerical and filing duties as necessary including typing, maintaining of files, correspondence, and related materials.
• Touring potential members in the absence of the General Manager and/or the availability of the fitness staff.
• Entering new member information to database and issuing member key tags.
• In the absence of the General Manager completing membership agreements and all associated paperwork with new and renewing members.
• Upkeep of the facility which at times entails vacuuming, wiping equipment, cleaning and sanitizing doors, windows, mirrors, and locker rooms as well as keeping the front desk area neat, clean, and organized.
• Assisting the General Manager in various duties, including outdoor/offsite fitness events.
• Opening and closing the register (POS); Handling monetary transactions.
• Preparing and properly recording daily deposits and transactions.
• Must check delinquent accounts daily and contact clients for payments and/ or to update expired credit cards.
• Responsible for making and confirming personal training appointments and group fit classes.
• Knowledge and consistency of the daily operation of the Fitness Center and its rules, regulations, policies, and procedures, as well as Covid-19 safety and sanitation practices.
• Keeping current on policies, procedures, specials, deadlines, changes, etc.
• Keeping employees informed of current information by consistently updating memo books and notating all client accounts.
• Identifying problems and developing recommendations for resolution.
• Must always maintain confidentiality and respect the privacy of all guests and staff.
• All other duties as required.

Qualifications

• Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands, while maintaining a cheerful attitude.
• Flexibility in response to unexpected changes in work assignments.
• Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
• Proficiency in computer skills including Word, Excel, Outlook, PowerPoint, and general knowledge of social media.

Education

• High School Diploma or equivalent.

Experience

• Proficiency with Microsoft Office Suite and general computer aptitude
• Word Processing skills
• Familiarity of exercise equipment and fitness/wellness services (preferred)

Physical Requirements

• Frequent walking, standing, lifting, bending, and sitting.
• Regular lifting of moderate to heavy weights.
• Regular operation of office equipment including computer, phone, printer, etc.

Direct Reports

None.

Statement of Notices

Equal Employment Opportunity

BPG Real Estate Services, LLC, provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disability Act

Applicants as well as associates who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as associates are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Requirements

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Other duties may be assigned. The Company may change the specific job duties with or without prior notice based on the needs of the company.