FRONT DESK

JOB DESCRIPTION

The Front Desk staff are responsible for managing the reservation process

and preparing the required documentation for all arriving and departing

members.

REQUIREMENTS

The following are preferred or required:

Excellent interpersonal skills and enjoyment of working with a variety of

different personalities.

Must be able to graciously talk with staff and members in person and

over the phone.

Computer and general office skills required.

Must have the maturity, social intelligence, and problem-solving skills in

a fast-paced environment.

RESPONSIBILITIES

Make reservations and care for member payments and billing in the

process.

Multi-task on various assignments and organize important documents

for efficient processing.

Manage the check-in and check-out of members through the reservation

system.

Prepare welcome packets for each new member's arrival.

Be available to greet and welcome members as they enter the lobby.

Take member questions or requests for resort items and communicate to

various departments the needs.

Listen and de-escalate situations with upset members.

Assist as the Front Desk control center for reported missing child cases

or other similar scenarios.

Operations & Hospitality

FRONT DESK