About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
What we offer: AKAM is proud to be Great Place to Work-Certified . Learn more about our company by visiting Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, and educational reimbursement.
Position Overview: We are seeking a Front Desk Associate to deliver outstanding customer service and administrative support at a high-rise condominium. This position requires a professional, adaptable individual who can ensure smooth front desk operations and create a welcoming environment for residents and guests.
Key Responsibilities:
- Greet and assist residents, guests, and vendors in a professional and friendly manner.
- Manage front desk operations, including answering calls, responding to emails, and handling resident inquiries.
- Monitor and coordinate visitor access and security procedures.
- Assist with package handling, deliveries, and resident notifications.
- Process work orders and coordinate maintenance requests with the property management team.
- Maintain accurate records and logs of resident interactions, deliveries, and incidents.
- Enforce community rules and policies in a courteous and respectful manner.
- Provide general administrative support, including filing, data entry, and scheduling.
- Adapt quickly to different property environments and software systems.
- Escalate resident concerns or urgent matters to the appropriate personnel.
Required Skills & Qualifications:
- Strong customer service skills with a professional and welcoming demeanor.
- Excellent communication skills (verbal and written).
- Problem-solving and troubleshooting skills to handle resident concerns efficiently.
- Experience with visitor management and access control systems preferred.
- Previous experience in hospitality, residential front desk, or property management is a plus.
- Strong multitasking and organizational skills.
Benefits:
401(k)
Dental
Vision
Health
Paid time off
Referral Program
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
Thursday- Monday, 8am - 4pm
40 hours