Description:
The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you.
Working Hours:
- Seasonal positions available
- 15-40 hours a week depending on position & campground occupancy
- Shifts occur Monday-Sunday
- Scheduled hours can be from 7am-11pm
- Highest volume on the weekends & holidays
- $16.50 and up depending on experience
RESPONSIBILITIES
Ensures customers receive a high level of service consistent with our customer service philosophy
Learn and operate Campground Management system
Communicate with all staff and management using Microsoft Teams
Enforce Resort policies and implement solutions consistent with goals of park
Proactive guest management to ensure resort like environment for all guests
Answer phones & emails to help guests with their camping reservations
Register guests upon arrival and facilitate their stay by answering questions and giving information
Coordinate with Guest Service staff for late guest arrivals
Coordinate with Guest Service staff for problem resolution when applicable
Assists with handling and resolving guest complaints.
Cashier souvenir sales as well as stocking merchandise
Participate in team training sessions
Utilize create problem solving skills
Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work
Requirements:
Previous experience in hospitality industry
Good customer service and communications skills
Ability to multi task and prioritize
Able to work with others and work independently
Professional Appearance and attitude towards guests and fellow team members
Communicate professionally and patiently
Be on your feet during shift and able to lift at least 30 lbs.
Ability to thrive in a fast-paced environment
Demonstrate leadership abilities
Bilingual (English and Spanish) a plus
Intermediate computer proficiency including email, internet and Microsoft Office Suite
Excellent verbal and written communication skills
Strong organizational skills
PM21
PIc754752b117a-7976