Are you friendly, outgoing, and highly organized? Do you thrive in a fast-paced environment and love providing exceptional customer service? We are looking for a Front Desk Coordinator to join our team at a busy, professional hair salon.
Position Overview:
As the first point of contact for our clients, you will play a key role in ensuring a seamless salon experience. We need a hardworking self-starter who can juggle multiple tasks while maintaining a warm and professional demeanor.
Responsibilities:
- Greet clients with a welcoming and friendly attitude
- Manage appointment scheduling and confirmations via phone, email, and text
- Handle incoming calls, client inquiries, and salon service recommendations
- Maintain and update salon schedules and client records in booking software
- Oversee daily salon operations, ensuring efficiency and organization
- Manage and create engaging content for social media platforms
- Monitor and respond to emails, client reviews, and messages
- Support stylists with administrative tasks as needed
- Manage retail inventory, restocking, and product displays
- Have knowledge of salon retail products and be able to educate and recommend to clients
Qualifications:
- Strong customer service skills - you love helping people.
- Excellent communication skills - in-person, phone, email, and text
- Highly organized with attention to detail
- Ability to multitask in a fast-paced environment
- Experience with Google Docs, social media, and scheduling software is a plus
- A proactive, self-motivated attitude - you see what needs to be done and do it
- Prior experience in a salon or customer service role preferred but not required
- Familiarity with professional haircare products and retail sales experience is a plus
Hours:
Tues-9am-5pm
Wed&Thur 10am-7pm
Fri- 10am-5pm
Sat-9am-5pm
This is an in-salon position with an opportunity to grow within our company. If you're ready to be part of a supportive, professional, and fun team, we'd love to hear from you.
To apply, please send your resume and a short introduction about why you'd be a great fit.