Front Desk Coordinator

Description

We are looking for a dynamic Front Desk Coordinator who can help the busy attorneys and paralegals at our law office assist clients. You'll be responsible for answering a busy main phone line, assisting clients virtually and in person, and working collaboratively with the attorneys, paralegals, and professional staff. You'll also perform a variety of other tasks as needed to ensure our firm is operating efficiently.

This is a full-time position with 100% of the work performed in-office, with hours from 8:30 AM to 5 PM, Monday - Thursday, and 8:30 AM to 4 PM on Friday.

All candidates must have previous experience handling a busy phone line in a professional service setting, preferably in a law firm. Candidates without any relevant experience will not be considered.

Responsibilities

• Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member.

• Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team.

• Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed).

• Greets clients and potential clients with a professional demeanor.

• Opens and closes client files in the firm's case management platform.

• Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc.

• Maintains and updates client names, addresses, phone numbers, and emails in the firm's case management platform. Reaches out to clients to obtain missing information.

• Renews Attorneys' professional memberships and licenses as requested.

• Schedules Attorneys' webinars and MCLE.

• Orders supplies for the firm and make sure the Sacramento office kitchen is well stocked with snacks and drinks.

• Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed.

• Other projects, as assigned.

Qualifications

• Previous experience handling a busy phone line in a professional service setting is required.

• Strong listening and communication skills.

• Knowledge of the Microsoft Office Suite, including Word and Outlook.

• Positive, professional, and approachable attitude and demeanor.

• Must possess the ability to work in an interactive team environment with a customer service focus, both internally and externally.

• Ability to proactively identify problem areas and communicate them to appropriate individuals.

• Exceptional attendance.