Front Desk Coordinator - Behavioral Health Clinic
Make a Difference Every Day at Bleuler Psychotherapy Center
Are you organized, compassionate, and passionate about helping others? Bleuler Psychotherapy Center, a respected nonprofit mental health and substance use clinic in Forest Hills, NY, is looking for a Front Desk Coordinator to join our welcoming front office team.
In this key role, you'll be the first point of contact for our clients. You'll greet them, help them navigate appointments and insurance, and support smooth daily operations in a dynamic and mission-driven environment.
What You'll Do
- Warmly welcome and assist clients and visitors
- Check in clients, process co-pays, schedule appointments, and manage follow-ups
- Register new clients and update demographic and insurance details
- Monitor and maintain a calm, organized waiting room experience
- Communicate appointment delays and coordinate with clinicians to support patient flow
- Send reminders and manage rescheduling for NP and MD appointments
- Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
- Verify insurance coverage and communicate updates to clients and staff
- Record cash and MetroCard transactions in daily logs
- Answer and route incoming phone calls and handle general inquiries
- Assist prescribers with schedules, pharmacy coordination, and prior authorizations
- Process client records requests; scan, fax, mail, and upload documents as needed
- Support office maintenance and safety procedures
- Maintain client confidentiality in compliance with HIPAA
What We're Looking For
- High school diploma or GED required; associate's or bachelor's degree preferred
- Completion of a Medical Administrative Assistant program is a plus
- 1+ year of experience in a mental health, medical, or outpatient setting preferred
- Familiarity with Electronic Health Records (EHR) and Microsoft Office
- Strong customer service and communication skills
- Comfortable working in a fast-paced, client-focused environment
- Bilingual in Spanish is a plus
What You'll Need to Succeed
- Friendly, respectful demeanor and excellent interpersonal skills
- Strong time management, attention to detail, and multitasking ability
- Familiarity with health insurance billing and transportation reimbursement policies
- Comfort using phones, fax, scanners, copiers, and email
- Ability to handle sensitive situations and escalate appropriately
- Willingness to cover teammate shifts and adjust schedule as needed
Why Join Bleuler?
Founded in 1949, Bleuler Psychotherapy Center has proudly served the Queens community for over 70 years. We provide affordable, inclusive care to thousands of clients each year and are deeply committed to equity, professionalism, and compassion in all that we do.
You'll join a collaborative team in a supportive environment where your contributions matter - and where we value growth, respect, and purpose-driven work.
Ready to be the welcoming face of care?
We encourage you to apply and help us build a healthier, more connected community.