Role Description:
Our boutique UES Cosmetic Plastic Surgery Practice is looking for a dedicated, professional, polished, and motivated individual for the position of Front Desk Patient Coordinator. As one of the top Plastic Surgery practices in NYC, this position serves as the face of the practice. The ideal candidate must be polished and committed to providing patients the best white glove experience. In our close-knit practice, patients truly feel they are with friends. We are seeking someone who is passionate about helping others and continuing to evolve with the practice. The ideal candidate is able to multitask, manage situations appropriately, work well in a team, be organized, ask for help when needed, and be proactive. The ideal candidate must have experience in aesthetics or high-end customer service experience.
Responsibilities include:
-Answering phone calls with a professional and enthusiastic approach
-Responding to patient leads/inquiries appropriately and in a timely manner
-Scheduling patient appointments and maintaining the weekly schedule
-Greet patients upon arrival and directing them to room
-Checking patients out
-Working with the office manager to ensure patients are taken care of and the office is running smoothly
-Increasing sales by educating patients on skin care, nonsurgical treatments (injectables, peels, lasers, etc)
Other
This is a boutique high end plastic surgery office and the ideal candidate must have high-end customer service experience. Dermatology/plastic surgery/med spa experience is not required but would be a significant advantage.
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
- Employee discount
- Health insurance
- 401(k)
- Profit-sharing
- On-the-job training
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)