Position Overview:
We are looking for a warm, professional, and detail-oriented Front Desk Coordinator to join our busy ophthalmology practice specializing in LASIK and cataract surgery. This role is the first point of contact for our patients and plays a crucial part in creating a positive and efficient experience from the moment patients walk in. The ideal candidate has strong customer service skills, is highly organized, and thrives in a fast-paced surgical practice environment.
Key Responsibilities:
Greet patients and visitors with a welcoming and professional demeanor
Check patients in and out, ensuring all paperwork is complete
Schedule and confirm appointments, including consultations in effective manner
Answer multi-line phones and respond to patient inquiries regarding LASIK and cataract procedures
Verify insurance benefits and collect co-pays, payments, and any out-of-pocket estimates
Effectively demonstrate time management
Prepare and maintain patient charts and records
Handle administrative tasks such as scanning, document management, and faxing
Qualifications:
High school diploma or equivalent required
1+ years of experience in a medical or ophthalmology front desk role; experience with LASIK or cataract patients preferred but not required
Strong communication and interpersonal skills
Ability to multitask and remain calm under pressure
Professional appearance and demeanor
What We Offer:
Competitive pay based on experience
Medical, dental, and vision benefits
Paid time off, holidays, and 401(k)
Bonus structure
A supportive team atmosphere focused on patient care and results