Job Type
Full-time
Description
The Front Office Coordinator serves as the first point of contact for our patients and plays a vital role in creating a welcoming and positive experience. This position is responsible for delivering professional, friendly, and efficient service while supporting the daily operations of the office. If you are highly organized, compassionate, and excel in a fast-paced environment, this role provides a meaningful opportunity to contribute to the health and well-being of women in our community.
Key Responsibilities: - Act as the primary point of contact for patients, fostering a welcoming and professional environment that reflects the practice's values.
- Efficiently schedule and coordinate patient appointments, ensuring accuracy and optimal use of the schedule.
- Prepare and organize all necessary patient paperwork for the day's appointments, ensuring documents are complete and readily available.
- Collect co-pays and outstanding balances during check-in, accurately record payments in the Practice Management system, and maintain a daily payment batch.
- Verify and update patient information for accuracy before entering demographics and clinical details into the Electronic Health Record (EHR) system.
- Ensure all necessary referrals are obtained, scanned into the EMR system, and appropriately linked to the corresponding appointment.
- Reconcile and balance daily payment batches at the close of each day and submit them to the Site Manager for review.
- Coordinate follow-up procedures and schedule cases at local Ambulatory Surgery Centers (ASC) as needed.
Requirements
- High School Diploma or GED required.
- Minimum of two (2) years of front office experience, preferably in a medical setting. Experience in women's health is a plus.
- 1-2 years of customer service experience required.
- Exceptional customer service skills with a caring, compassionate, and patient-focused attitude.
- Strong attention to detail with a willingness to learn and adapt to new processes.
- Excellent verbal and written communication skills to effectively interact with patients, staff, and providers.
- Proficient in computer software applications and database systems, with the ability to type at least 40 words per minute.
- Comfortable working in a fast-paced, dynamic environment while maintaining composure and professionalism.
- Proactive problem-solving abilities and the capability to manage multiple tasks efficiently.
- Strict adherence to HIPAA regulations to maintain patient confidentiality and privacy.
Reliable transportation is required for all positions, as occasional travel to other clinic locations may be necessary.