Front Desk Clerk

WE CREATE WINNING EXPERIENCES

Pay Rate
$16.00 an hour

Shift Differential
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: To register hotel guests.

- Anticipate and respond to guests in a friendly and positive manner processing check-ins / check-outs and special requests, verifying billing and creating reservations
- Provide information about the property and its amenities
- Monitor room availability and follow restrictions and booking policies and procedures
- Adhere to cash handling and financial transactions policies and procedures
- Use equipment properly and adhere to cost controls to reduce expense and waste
- Generate Property Management System reports and complete shift reconciliation
- Provide clerical support
- Knowledgeable of hotel emergency procedures

IDEAL CANDIDATES HAVE:
Required:
- 1+ years prior guest service experience
- High attention to detail and accuracy
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent verbal and interpersonal communication skills
- High level organizational skills and the ability to adapt quickly to changing priorities
- Excellent problem solving skills
- Proven to accurately type
- Ability to enthusiastically and professionally sell and / or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
- Ability to answer a multi-line phone system in a professional and courteous manner
- Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

Preferred:
- One (1) year switchboard and/or reservations experience
- One (1) year cash handling experience

Four reasons why our Team Members have chosen to stick around for 20+ years.

o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.